# Policies
Here, community members can find some of RoSCO's policies.

## Table of Contents

1. TOC

## Points Policy
RoSCO offers players with an opportunity to claim ranks through a points system. Players may earn points by completing certain tasks or purchasing them with Robux.

**Prior to earning or purchasing points, here are some things to keep in mind:**
* Lying about rank purchases or faking evidence of purchased points will result in a **permanent ban.** 
* Abusing rank privileges will result in consequences. 
* Claiming a rank through points will decrease a player’s chances of future promotions. The higher the rank purchased, the lower the chances of a promotion will be. SHRs encourage players to work their way up through hard work and dedication instead.
* Players must abide by all rules and regulations, regardless of whether they purchased a rank or not. Those who fail to abide by all guidelines will be subject to the same moderation action as everyone else, including demotions, blacklists, and permanent bans. 

## Reclaiming Policy
If a player has been demoted for any reason, they may not reclaim the rank they were originally demoted from. Players may also not reclaim a rank after receiving a blacklist. View our point regulations [here](https://docs.google.com/document/d/1Bdw1NepEHvNUi4jXtffaNHLb8FjpI9uXrgSVZXeUyGc/edit?usp=sharing).

## Strike Policy
**Please note the following:**
* Only **Junior Administrator+** can hand out strikes. 
* Strikes are **permanent.** Once assigned, they cannot be removed.
* Receiving **three** strikes results in a demotion one rank down. 
* Reranks are not offered once administrative action has taken place. Players are more than welcome to work their way back up.

## Resignation Policy
Resignations are final for all ranks. Reranks are not offered if a player changes their mind. SHRs encourage players to think over resignations carefully, as they are ultimately irreversible. 

Please keep in mind that SHRs **can** return to RoSCO in certain circumstances. 

## Rank Transfer Policy 
Staff members are allowed to transfer their rank onto another account. This may only be done once. If one wishes to do so, they may open a ticket in the RoSCO communications server. 

Players may not transfer their rank onto another account if they have been hacked or banned by Roblox. Additionally, blacklisted and permanently banned players may not use the ";switchacc" command to bypass a punishment.

## Hacked Policy 
RoSCO does not offer rank transfers if an account has been hacked. It is expected that players keep their accounts safe and secure. Staff members are fully responsible for their own accounts.

If a staff member's account has been compromised, they must inform an SHR through a ticket immediately.

## Investigation Policy
If an SHR is investigating a staff member or a community member, the SHR has the right to demote that player to Customer until the investigation is complete. The SHR also has the right to remove any Discord role(s) from the player while the investigation is in-progress. Once the investigation is complete, the SHR will either rerank or take appropriate action on the player(s) involved. Additionally, SHRs who are investigating staff members or community members have the right to ask questions, which those involved must answer truthfully. Lastly, SHRs are not required to provide evidence to the players undergoing investigation.

## Refund Policy
RoSCO does not offer refunds for **any** purchases. Prior to purchasing any of our products, including points, in-game cash, and game passes, keep this policy in mind.

## Alternate Account Policy
Staff members may use alternate accounts to roleplay as a Customer, LR, or MR. However, staff members may not obtain an HR rank in any way on an alternate account.  Failure to abide by RoSCO's guidelines on an alternate account will result in consequences for both accounts. Additionally, players who use an alternate account to bypass a blacklist or permanent ban will be permanently banned.