# Ticket Creation Reasons

## Table of contents

1. TOC

Tickets are used in RoSCO to report various infractions, request clarifications, and more. Below, community members can find the acceptable and unacceptable reasons to create a ticket.

:::info
- Text that is **bold** are the acceptable reasons to make a ticket. Community members should create a ticket for these reasons.
- Text that is *italic* are the unacceptable reasons. Tickets made for these reasons will be disregarded.
- For a more in-depth guide to punishments, refer to the [Punishment Guide](https://support.rosco.firxd.me/guides/punishment-guide).
:::

## Acceptable Reasons

| Reason                                                                                     | Notes         |
| ------------------------------------------------------------------------------------------ | ------------- |
| Abuse of the warning, kick, or ban systems                                                 |               |
| Advertising in-game                                                                        | Store Intern+ |
| Alternate account of a blacklisted or permanently banned player                            |               |
| Announcement abuse                                                                         |               |
| Bypassing or attempting to bypass                                                          |               |
| Claiming a rank after a blacklist/permanent ban appeal is accepted                         |               |
| Claiming a rank while blacklisted                                                          |               |
| Claiming an HR rank after resigning or being reformed                                      |               |
| Clarification regarding a rule that can only be answered by a Senior Administration member |               |
| Cuff abuse                                                                                 |               |
| Dancing or standing on elevated surfaces                                                   | Store Intern+ |
| Discrimination                                                                             |               |
| Encouragement of suicide or self-harm                                                      |               |
| Exploiting, hacking, or glitching                                                          |               |
| Force verification                                                                         |               |
| Gossiping                                                                                  |               |
| Homophobia                                                                                 |               |
| HR reports                                                                                 |               |
| Inappropriate avatar or username                                                           |               |
| Inappropriate roleplay or behavior                                                         |               |
| Issues with redeeming points or point issues                                               |               |
| Joking about serious topics                                                                |               |
| Lack of grammar                                                                            | High Ranks    |
| Leaking chats or confidential information                                                  |               |
| Major death threats                                                                        |               |
| Outdated information on an official RoSCO source                                           |               |
| Playing inappropriate or loud audios                                                       |               |
| Playing with ranking sticks or misusing them                                               |               |
| Racism                                                                                     |               |
| Raiding                                                                                    |               |
| Rank transfers                                                                             |               |
| Reclaiming a rank using old points after being demoted                                     |               |
| Reclaiming the same rank more than once                                                    |               |
| Refusing to wear the correct uniform                                                       | Store Intern+ |
| Sexism                                                                                     |               |
| Simping for a higher rank                                                                  |               |
| Trolling or behaving unprofessionally on an alternate account                              |               |
| Trolling, spamming, capitals abuse, or unprofessionalism                                   | Store Intern+ |
| Trolling or unprofessionalism at alliances or non-affiliated establishments                | Store Intern+ |
| Using :view on an SHR                                                                      | HRs           |

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## Unacceptable Reasons

| Reason                                                                    | Action                                    |
| ------------------------------------------------------------------------- | ----------------------------------------- |
| Crowding or refusing to disperse                                          | Contact an HR                             |
| LRs or MRs hinting for a promotion                                        | Contact an HR                             |
| Questions that can be answered by HRs (training times, shift times, etc.) | Contact an HR                             |
| Trolling Guests or Customers                                              | Contact an HR                             |
| Urgent in-game or group issues                                            | Contact an HR                             |
| Abuse of admin commands (:to, :bring, etc.)                               | Contact a Board of Directors+           |
| Disrespecting, arguing, or ignoring an HR                                 | Contact a Board of Directors+           |
| MRs failing to hide Kronos commands                                          | Contact a Board of Directors+           |
| Using :view on an SHR (MRs)                                               | Contact a Board of Directors+           |
| Asking for an appeal status                                               | Wait for a DM from Kronos or a helper bot |
| Abusing the group shout                                                   | Contact an SHR via Direct Messages        |
| Free ranking                                                              | Contact an SHR via Direct Messages        |
| Hosting an unofficial shift or training session                           | Contact an SHR via Direct Messages        |